About a month ago, the Central West CCAC hosted its first-ever telephone town hall. We used technology to reach out to over 20,000 households and asked people to stay on the line, hear what we had to say and share some of their own thoughts. And remarkably, many of them did.
Michael called in to ask about long-term care wait times. Sharon had questions about her child’s care. David asked whether the CCAC could help a relative who was exhibiting signs of dementia. Carmen wondered about palliative care. We had questions about contacting a care coordinator, meal preparation, administering medication, and standardization of CCAC services across the province. Each caller was thoughtful, engaged, and genuinely interested in contributing to the conversation about care in their community.
One of the evening’s many pleasant surprises was the number of callers who simply wanted to thank us for reaching out. Many wanted us to know how pleased they were with the care they had received, while others told us the call was “long overdue” and “a dialogue that is definitely required.”
We heard them loud and clear – and we are committed to keeping the dialogue going. To that end, on December 11th we will be joining several of our key system partners in another tele-town hall for the residents of the Central West region. This time, the dialogue will focus on how our local hospitals (William Osler Health System and Headwaters Health Care Centre), the Central West CCAC and the Region of Peel are working together to provide people with a strong and sustainable health care system. Moderated by the CEO of the Central West Local Health Integration Network (LHIN), the call will again invite residents to ask questions and provide their input.
We want to hear from our community. While many households will be randomly dialed, residents can also add their phone numbers to the calling list. If you would like to ensure you are called as part of the Telephone Town Hall, please call 905-494-2120 ext. 50200 or send an email with your telephone number to firstname.lastname@example.org by Monday, December 10.
The call will start at 7:10 p.m. and last for approximately one hour. I invite and encourage your participation in this important and informative call, and look forward to hearing your feedback!