Guest Blog: Setting our Strategy to Support Excellence in Patient Care

Inspired by our vision and following stakeholder consultation, the Central West CCAC’s Board of Directors recently approved the strategic directions that will guide our organization from 2013-2016.

I’m pleased today to share a guest post on behalf of Board Chair Carmine Domanico, whom I’ve asked to provide some insight into our new directions. Welcome, Carmine!

Thanks Cathy.

Like many organizations, the Central West CCAC establishes strategic directions every three years to ensure alignment with our Local Health Integration Network’s planning and congruency with the efforts of other health care providers in our area.

Doing so effectively calls us to engage our many valued stakeholders, both internal and external, and consult broadly on which directions will truly guide the CCAC in making a meaningful impact for the tens of thousands of people it serves annually.

We had much to reflect upon.  Last fall, the Central West CCAC received Accreditation with Exemplary Standing, the highest distinction awarded by Accreditation Canada, and a score of 100%.  It was an amazing achievement, and an appreciated external validation of the organization’s work to date.  And as governors, it made our mission abundantly clear: to build on a tradition of excellence and set the stage for future success.  In doing so, we also need to ensure that we are both aligned with and advancing system imperatives at the provincial and local levels.

Our organization is continuously improving our processes and services to enhance the patient experience.  After much deliberation, we established three solid directions that will guide the organization over the next three years.  If they sound simple, they are deceptively so; behind the scenes, tremendous work is already underway to plan and implement the activities that will bring them to life and lead to higher quality care for our patients and even greater success for Central West in the years ahead.  Here’s how we’ll get there:

Strategic Direction #1: Customer Engagement
Major Aim: Understanding and responding to the diverse needs of our community.

Strategic Direction #2: Fabulous People
Major Aim: Strengthen organizational capacity through investment in our people, strategically using our resources to best fulfill our directions.

Strategic Direction #3: Developing a Culture of Innovation
Major Aim: Supporting better value for money. Identifying inefficiencies to continuously improve the quality of care.

Central to all of our directions is what they mean for our patients, their families, and our community: that we will strive to earn the confidence of those we serve; that we will encourage all staff to contribute to the highest possible quality of care; and that we will commit to continuous improvement and innovation as a means of best meeting the needs of every person, every day.

For more information about our strategic directions, please visit our website at  As always, we welcome your feedback.

~Carmine Domanico, Chair, Central West CCAC Board of Directors

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