We’ve completed another fiscal year and with this end comes new beginnings. On April 1, we launched two new plans that will guide our success for the coming year: our Annual Business Plan (ABP) and Quality Improvement Plan (QIP).
We worked closely with our partners at Headwaters Health Care Centre (Headwaters) and William Osler Health System (Osler) to develop these plans with one shared goal in mind: improve care for patients and families across the Central West region. Here’s an overview of what each plan does and how they will benefit the communities we serve.
Annual Business Plan (ABP)
For 2016-17, all three organizations worked together to create our first-ever joint ABP. This year we’re using a set of five common pillars – People, Service Quality, Clinical Quality, Efficiency and Growth – to guide our work. The shared approach will help each organization achieve their individual strategic and clinical goals as well as make positive changes across our region.
While the ABP outlines where we will focus our energy in the coming year, it allows us to reflect on our achievements of the past 12 months. Here are a few of examples of the incredible work we’ve done at the Central West CCAC:
- We’re part of a new regional Hospital to Home program where CCAC nurses provide support to patients as they return home after discharge
- We’re working more closely with primary care providers in the community thanks to our Neighbourhood Model of Care Coordination
- We helped more than 17,000 children with developmental needs through our Partnering for Change program
These achievements are just a snapshot of how Central West CCAC has improved the delivery of care in the community. By working together and sharing accountability with our hospital partners, we can continue to significantly enhance care for patients and clients in the Central West region.
Quality Improvement Plan (QIP)
We continued to work with our regional partners to create our second joint QIP. This tool harmonizes our efforts to improve the quality of care across local and provincial health care systems. Our progress targets are set and monitored by the Ministry of Health and Long-Term Care to make sure we are providing a high standard of care that matches provincial goals.
Amid a year of great change, everyone at Central West CCAC has worked incredibly hard to achieve some excellent results and position us as provincial leaders in the delivery of home and community care:
- We exceeded our 30-day hospital readmission target
- We achieved the lowest rate in Ontario for unplanned emergency department (ED) visits within 30 days of discharge from hospital
- We are ranked first in the province for the number of patients receiving personal support visits within five days of being approved for CCAC services
I’m extremely proud of all that we have achieved over the past year – and you should be too! As we prepare for more change, which we know will continue, our ABP and QIP will ensure that the delivery of high-quality patient care will continue. I’m confident that there will be plenty more to celebrate in the months ahead.